Managed IT Services and Security


We are an IT Services and Support company based in Hatfield Hertfordshire. We believe that your staff should be spending their time working with your clients / customers, not spending hours on the telephone to your IT support company.

If you would like to know more, please send an email to TonyH@clearview.co.uk. I will then get back to you to arrange a date when we can meet up to explain how we can reduce the cost of your IT by using our experienced IT staff with the right automated tools to support your business.

Saturday, 2 March 2013

Online CRM Part 4 - Managing your sales opportunities with Workbooks Online

Are you finding it difficult to manage your sales process using Microsoft Outlook, Word or Excel? It’s not that you can’t use these standard tools to organise your sales process, there are just better tools available. If your time is precious to you, then you can work more productively and make life easier for yourself by installing a proper Customer Relationship Management (CRM ) system such as Workbooks Online.

CRM Essentials

For me, there are a number of essential activities that I need to be made as simple as possible:

Company / Contact Search
Any CRM system that doesn’t allow you to find the company or person quickly wouldn’t even make it off the starting blocks. Workbooks provides a search box that allows you to perform a “Google-like” search for whatever it is you are looking for. You are presented with a list of matching search results and you simply click on the right one to go to the record you need.

Recording Notes and Activities
Excel Spreadsheets and Outlook fall short for contact management because they don’t provide a simple-to-use way of recording telephone call and meeting notes. Knowledge is power and your staff will be better informed and provide a better service to your clients and customers if they have access to meeting and conversation notes when talking to your customers. Workbooks allows you to record details of every interaction that your employees have with your clients / customers and make them available to everybody.

Activity Scheduling
A CRM needs to help you to plan your time by allowing you to schedule tasks telephone calls and meetings with your existing and prospective customers and provide you with reminders for these activities. With Workbooks, you can schedule events together with notes to remind you of the purpose of the call / meeting etc. You will be presented with a schedule of reminders of your pending tasks when you log into Workbooks.

Quoting
Whilst you can use Excel / Word Templates to generate quotes, by storing your product / service book within the system, Workbooks simplifies the process of drawing up quotations by eliminating the need to search for product information in separate databases / spreadsheets and pre-populating the quote with the right contact information.

Pipeline Management
Pipeline Management is a critical activity for any business, but without an effective CRM tool, they can take a long time to produce manually. Workbooks automatically provides sales people, managers and business owners with complete visibility of all business opportunities as well as where they are in the deal process.

The video below provides you with a quick overview of how you can use Workbooks CRM to manage your customer / client data:


If your current customer management tools no longer meet your needs, then let us know. We would love to be able to help you to implement the right tools to help you grow your business.

No comments:

Post a Comment

Do you have a burning "How do I do that?" IT question that you need an answer to? Post it here and one of our engineers will answer it if they can. If we can't, we will get back to you and let you know nonetheless.